Namecards.com.sg understands that you took the time to design your perfect creation and you are excited to have it in your hands. We want you to be completely happy with the purchases you make from us, therefore, we offer a money-back guarantee for all products we sell direct to customers.
If you are not fully satisfied with the quality of your purchase from namecards.com.sg, please send the entire product back to us within 30 days of receiving it, together with your Order Number, for an exchange or full refund.
We will expedite the production of any orders that have to be reprinted, to the best of our ability, including the addition of express shipping at our cost, if necessary. If for any reason reprinting is not an option, we will refund 100% of your money.
Please note: namecards.com.sg cannot take responsibility for typing, image or design errors introduced by customers in the document creation process. In an effort to keep costs down and pass those savings along to our customers, we do not review card documents for content or spelling. Please check your designs, information and artwork carefully and fully prior to placing your order.
Due to differences in equipment, paper, inks and other conditions between colour proofing and production runs, a reasonable variation in colour [within 10%] between colour proofs and the completed job will be deemed acceptable, unless otherwise agreed.
Please contact our customer support with any questions; our sales representatives will be happy to help you.
How To Return An Item
When returning an order, your items must be in their original, unused condition to be returned, unless there is a manufacturer’s defect. Your items must be returned within 30 days of purchase.
Please complete the online Return Form, providing your Order Number along with your returned items.
You also need to include the original receipt and a signed letter stating the reason for your return.
Please send your items to the following address:
Kian Hong Press
155 Kallang Way