Frequently Asked Questions
Everything you want to know about print ordering. Here are a few of the questions we get the most. If you don’t see what’s on you mind, reach out to us anytime on chat or email.
Click on the links below to find the Frequently Asked Questions (FAQs) to the topics you are looking for.
General Information
How to order?
- Step 1 - Select your options
Select your options in the product page and add to cart. - Step 2 - Add to cart & check out
Select your delivery area and check out. Add your billing detail and make payment. - Step 3 - Upload your file(s)
You will received a auto generated invoice by email that will guide you how to send your file. - Step 4 - Process to print
We will check your file(s) and proceed to print if no error. - Step 5 - Ready for delivery
When your order is ready for delivery, you will receive an email from us. - Step 6 - Receive your goods
Goods will reach your location within 1-2 business days by third party courier. Express delivery will be within 24 hours by us.
I can't find the product I want on your website, how can I get a quote?
This will be regarded as a special request. Customization is involved with elements (such as paper kind, refinement, format, etc.) that are not available online. To receive a quote, kindly complete this form.
Please be aware that it will take us 1-3 working days to workout the price and contact you.
Can I send my design file for Namecards Inc to check details before placing an order?
We will only check your file once you have completed your order through our portal with payment made. Our support team will contact you if any error occur in your file.
Can I order and receive my product and paid upon delivery?
This option is currently only available to our Corporate customers. You can apply through our form here marked "Request Corporate Account" if you want to place an order on behalf of your business and receive credit terms.
If not, we will need the full payment from the customer before executing the order.
Name Cards Order
How soon can I receive my Name Cards?
The delivery speed will depend on the paper and finishing options you choose for your cards, between 5-7 business days. But Express Name Card can be as fast as 24 hours delivery if you order before 2pm Mon–Fri.
What sizes of Name cards do you offer?
We offer the following Name Card sizes:
- Local: 89mm x 54mm
- Standard: 90mm x 55mm
- Creditcard: 85mm x 55mm
- Europe: 88.9mm x 50.8mm
- Square: 65mm x 65mm
What is the different between matt, glossy Name Cards?
- Matte Name Cards are shine-free, and you can write on them with a marker.
- Gloss Name Cards accentuate color making images more vibrant with a dramatically shiny look. A perfet choice for printing your product images.
What if I do not have any Name Card design?
Our team can help you create the artwork for printing. Designer fee may apply. Please contact our customer care when you placing order. If you need free name card design tool or download free templates, please visit:
- Business Card Maker - https://www.bizcardmaker.com
- Freepik - https://www.freepik.com/
Do you provide free delivery?
Free delivery on orders over $100 with free returns.
- Courier (Economy): $8.00
- Courier (Express): $15.00
- Post Mail (No Tracking): $5.00
Can I place a 24-hour design and print order?
No you can't, printing takes far less time than designing and confirming the artwork.
Only if you have a ready design file, than 24 hours express name card printing will be permitted.
Can I pay with PayNow?
Yes you can. Scan PayNow QR code or type our UEN during the checkout.
What is your payment method?
We accept Credit/Debit cards through payment gateway like PayPal and Stripe. PayNow, Bank Transfer and Cheque payment only. Cash not accepted in at the current moment.
There is no extra charge for making a payment by Debit or Credit card. A payment gateway usually charges a percentage of the card payment as a fee, between 1.9% and 3.9%. We are proud to be the only online printing company that does not charge this fee to our customers.
Can I order multiple names in 1 item in my cart?
No, there can be no adjustments to the text, layout, or design with the quantity you chose; it only applies to one artwork. For instance, if you require 1000 name cards for 10 names, you must get 10 name cards with 100 pieces each.
My Order
I have order the products and payment was made. What should I do after this?
If you choose to pay by credit card, we will receive your payment right away, and your only remaining task is to upload your artwork.
Your order won't be finalized if you selected to pay with a bank transfer or PayNow until you made the payment.
As soon as your transfer has been confirmed, you must upload your payment slip by selecting "Upload File" from your account dashboard. A copy of the payment slip can also be emailed to sales@namecards.com.sg.
How to check whether Namecards Inc has received my order?
Our system immediately sends out a confirmation email with your order's details once you place an order. Please check your spam folder to be sure the email did not get up there if it does not appear in your inbox. If not, please double-check the email address you provided when registering. If you find that the address is inaccurate, please edit it in your Dashboard's Account Information and get in touch with our customer support to get your address updated for the current order.
Is there a printed physical proof reading for me to confirm?
For a cost of S$30, you can choose the CMYK Digital Proof Print option during the ordering of your product under "Artwork/Design Option" to acquire a physical proof print.
After your artwork has been reviewed and confirmed, the proof will be sent to your mailing address in about 3-5 working days. Before we begin the final printing, you will be required to give back the copy with your approval. Please be aware that until we have formal acceptance of the proof, we will not produce your order.
Note: We do not provide Pantone color proof reading. Customer have to ensure they understand the Pantone matching and consult their graphic designer when creating the design.
Can I track the overall progress of my order?
After we receive your order, if there are any problems with the artwork, or when the order has been delivered out, our system immediately sends you an email. Additionally, you can keep track on the process in your dashboard's My Orders section. Whether your order is in the "Processing," "On hold," or "Completed," you will receive the update.
Can I cancel my order?
Only if our system has not yet changed your order's status to "processing" can you cancel it. If you would like to cancel your order, call our Customer Service at +65 86 99 88 32 or send an email to sales@namecards.com.sg.
I'm not happy with the quality upon received of the goods. Can I request a reprint or a refund? What action should you take?
Please contact us by WhatsApp or email with your order number and the details of your dissatisfaction if you received your products and are unhappy with the print or overall quality. If there is a printing error on the order, kindly include photo image.
Namecards Inc is devoted to providing excellent customer service. We will always work closely with you to find the best solution after carefully considering your issue.
Our Payment Methods
