FAQ

Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to support@namecards.com.sg

Ask Your Question

  1. Please select the product and select the options you wish to order and add to cart.

  2. Choose the shipping zone and payment method you wish to order and make payment by Paynow, Paypal, Stripe, Debit/Credit Card or Wire Transfer and complete the process. If you choose to pay by cheque, your order will be processed once we have verified that your cheque has cleared.

  3. You will received our invoice in your email to guide you the link to upload your file. Alternatively you may upload your file using third party website like Dropbox.com or Wetransfer.com and send to design@namecards.com.sg.

  4. You will receive a notification email and sms when your goods is about to deliver.

Yes, all order have to place online. We does not accept any walk-in orders. If design assistance is needed, please email the files or request to Customer Service. If the file is too big, you may zip the files into a compressed folder and send to us using Dropbox or WeTransfer (please refer to Upload Files page). Our representatives will contact you promptly.

In general, once an order has been electronically transferred through our printer network, it is put into production and can not be changed. We apologize for this inconvenience.

After an order is placed, but before it has been transferred to the printer, there is a small amount of time in which to cancel the order, recall your design, and then make changes and reorder. This window of time varies between 30 and 60 minutes after you place your order.

For future reference, if you find a problem with your that you may not be able to cancel it yourself, please contact our customer service.

Our online system is a fully self-service web site that mean you save. We hope you understand our need to keep our costs at a minimum and our turnaround times fast, in order to continue to provide you with the best value in the printing industry.

We accept payments via PayPal and Stripe. These payment gateway accept VISA, Mastercard and American Express. You DO NOT need to have an account with PayPal in order to make a payment. The fastest way to make cash payment through Paynow. We can process your order immediate through this payment methods. Find out more https://www.namecards.com.sg/blog/post-2/
Yes, we will double check your files and ensure that is properly suitable for printing. We than send proofs prior to print by email with attached soft copy. Customer have to ensure their file include proper bleeds, necessary fonts or convert to outline and at least 300 dpi resolution and understand that RGB colours will be converted to CMYK and this may cause a colour shift.
If you’re not completely satisfied with the quality of your recently purchased from Namecards.com.sg, please send the entire product back to us within 30 days of receiving it, together with your Order Number, for an exchange or full refund. We will expedite the production of any reprinted materials to the best of our ability – including express shipping at our cost whenever necessary. If for some reason reprinting is not an option, we will refund 100% of your money.
Our worldwide delivery services have been extended to more than 221 countries globally. Transparent shipment fees are automatically computed by our system. An unique shipment tracking number will be provided upon delivery of parcel(s). For orders that delivery worldwide, we generally deliver via SingPost, FedEx, DHL or UPS. All prices and shipping rates are quoted in Singapore Dollars and do not include applicable duty, customs charges or taxes which are paid by the customer. You will get your shipping cost before you are required to enter any billing information.

Free Local Delivery: On all orders over S$100.00

Central District = +S$8.00

Business Area = +S$12.00

North, West & East District = +S$15.00

Restricted Area = +S$25.00

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